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IF YOU NEED HELP WITH YOUR HEALTH

IN AN EMERGENCY

In the event of a life threatening emergency please telephone 999. Please do not attend accident and emergency unless you have sustained an injury that needs immediate attention or are very unwell. If you are not sure please telephone us or when we are closed telephone 111 for advice.

MINOR INJURIES

The nearest minor injuries unit (MIU) is at Honiton Hospital between 08:00 and 22:00 daily. MIU is also available at Beacon Medical Centre, Sidmouth Mon-Fri 0800 to 1800. If you are not sure what to do, please telephone NHS 111 for further advice.   Minor injuries are usually cuts, grazes, minor falls, animal bites, minor burns, bruising, sprains, strains, foreign bodies and minor bumps.

SELF HELP

We encourage all our patients to take responsibility for their own health and well being. Therefore part of your on going health care is to maintain a healthy lifestyle. The NHS has developed an excellent web site called NHS Choices to help you to do this at http://www.nhs.uk/Pages/HomePage.aspx.   You can also use our eConsult service at www.coleridgemedicalcentre.co.uk

For the safety of other patients and our staff you must telephone us first if you or a member of your family or friend needs to see us and they are suffering from diarrhoea, vomiting or flu like symptoms.

eCONSULTATIONS - ACCESS TO A GP VIA OUR WEBSITE

Patients with internet access can use the eConsult service. Our eConsult service will allow you request advice and treatment from our doctors and get self help advice for hundreds of common conditions. There is also an option for administration requests eg med 3 certificate.

HOW TO BOOK AN APPOINTMENT WITH A GP OR OTHER HEALTH PROFESSIONAL

All GP and nurse consultations are by appointment. Appointments can be made via our online booking service. Otherwise please telephone and give the patient advisor brief details of your problem so that you can be signposted to the most suitable appointment for you. You may be redirected to our eConsult service.

We ask that routine appointments are booked 2-3 weeks in advance and with your named GP or the GP you usually see. We offer online booking for routine appointments.

If you need an appointment within the next 2-3 days and there are no appointments available, you may be offered a telephone call or eConsult with your named GP or the GP you usually see.

If you are very unwell and need to see a health professional today, please use eConsult using the link at www.coleridgemedicalcentre.co.uk. If you do not have access to the internet please telephone. The receptionist will signpost you either to a telephone consultation, an on the day appointment with a nurse practitioner or to a telephone call with the duty doctor. The duty doctor will then decide the best course of action and you will be seen if necessary. You may be redirected to the eConsult service.

Practice Nurses and health care assistants can provide a number of services by appointment including blood tests, lifestyle advice and disease prevention advice, smoking cessation advice and treatment, cervical smears, immunisations, basic travel advice, childhood/baby vaccinations (Monday 14:30—16:15, Thursday 10:30—11:45), family planning, emergency contraception, teenage health matters, management of long term health problems, chronic disease and health and well being.  

The Practice Pharmacist consults with patients and GPs to optimise prescribing.  The pharmacist reviews and reconciles medication and provides specific advice, guidance and education to patients and the practice team.

RUNNING LATE

We will make every effort not to run late but from time to time it is unavoidable. Running late happens for a variety of reasons. You can help us and the patients that are booked in after you if you book a double appointment for complex or multiple problems and book individual appointments for each person who needs to be seen. Your doctor may ask you to book another appointment if you require more time than is available or you want to discuss more than one problem.

MISSED APPOINTMENTS

Please let us know without delay if you cannot attend so that we can offer your slot to someone else.

LATE FOR APPOINTMENTS

If you are late for your appointment, we will do our best to rebook you in as soon as possible. However, you may be asked to return later or on another day.

APPOINTMENTS POLICY

To reduce the number of wasted appointments through failure to attend, and to minimise the effect of running late on other patients and our clinicians, we take these issues very seriously and we have a policy for missed appointments and lateness. Please let us know if you have difficulty communicating with us or attending appointments. If you repeatedly fail to attend without letting us know or are repeatedly late for your appointment, we will raise this formally with you and as a result you may be removed from our list and have to find an alternative practice.

WHEN THE SURGERY IS CLOSED

If you have a life threatening medical emergency please dial 999.

If you need advice or medical treatment that cannot wait until we reopen please telephone the NHS 111 service or use our eConsult service at www.coleridgemedicalcentre.co.uk. Doctors from this practice join with other GPs in the area to provide out of hours service, improved access and extended hours for patients.

CONTACTING US

You can make an appointment online, at the reception desk or by telephoning between 0830 to 1330 and 1400 to 1800 Monday to Friday. Our telephone lines are closed between 1330 and 1400 please avoid making calls at this time. Our reception desk is usually open all day between 0800 and 1830.

We are closed at weekends and Bank Holidays. Occasionally we also close for staff training, please check the latest news page on our web site before making a special journey to see us.                                                              

PATIENTS WITH LONG TERM CONDITIONS

If you have a long term condition that needs review we will usually contact you when your next appointment is due, usually during the month of your birth.   However if you do not hear from us when expected please contact us.   You do not need to wait for a letter before you book your seasonal flu vaccination. Appointments are usually set up towards the end of the summer.   Please book in as soon as you can so that you get your immunisation ready for the start of the flu season.

CHAPERONES

If you would like a chaperone with you please ask when you book your appointment or before a discussion or examination takes place. Our nurses and health care assistants are trained to chaperone during any medical examination or consultation. Likewise the doctor or nurse examining or treating you may ask that a chaperone is present.   If a chaperone is not available, then you will be asked to wait until one is available or rebook your appointment.

INTERPRETERS

If you need a translator for an appointment here, you should inform us well in advance of your appointment so we can liaise with you to arrange this service.

 

 
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