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OUR MISSION STATEMENT
Coleridge Medical Centre – A Healthy Practice
We aim to provide a high quality, caring, safe and friendly atmosphere within which we help members of our community achieve and attain optimum levels of health.
We are a friendly and welcoming GP practice located in the historic market town of Ottery St Mary. We look after approximately 16,000 patients who live in Ottery and the surrounding villages.
We are open Monday to Friday (excluding bank holidays). You can speak to a Patient Services Adviser on the telephone between 0830 to 1330 and 1400 to 1800. For face to face enquiries you can call in between 0800 and 1830.
If you telephone us between 0800-0830, 1330-1400 and 1800-1830 you will be asked to call again when our lines are open. If you call is because you have an urgent medical need you will be asked to stay on the line while you are transferred to the Out of Hours service. All calls to this service are recorded for training and monitoring purposes.
Please check our latest news to find out when we are closed for staff training
If you are unwell and not sure what to do please telephone 111. You can also use our e-consult service, click the get started button in the banner above. If you need a response from a GP, e consults will be processed during the next working day.
When we are closed and you need advice please telephone 111. You can also use our e-consult service at any time. E Consults are processed during the next working day. Please do not go to Accident and Emergency or dial 999 with a problem that can wait until we reopen.
All Telephone Calls Are Recorded
Please note that all incoming and outgoing calls are recorded for training and monitoring purposes. Training includes training of all Partners and staff. Monitoring includes dispute resolution, medico-legal purposes and audit for safety and quality improvement.
Car parking and space to manoeuvre is very limited and the small amount of space available for car parking is intended for patients who have limited mobility. Patients are politely requested to use the Land of Canaan car park (small fee applies) or the shopper's car park at Sainsbury (free for two hours).
There are three designated spaces on site for blue badge holders.
Please click to read our Practice Leaflet. Our web site contains information about us and the services we offer along with our latest news and any job vacancies. Health advice can be found online by clicking the NHS Choices icon below.
Did you know you can subscribe to receive our newsletter by email? Please sign up for the next email newsletter by clicking the icon at the foot of this page. We are also online at Facebook and Twitter.
Put us to the test and tell us what is working and what we can improve. You can gives us feedback and complete a Friends and Family Test questionnaire by clicking the link on this web site or by completing a questionnaire in the practice.
All patients in this practice have been allocated a named GP who is responsible for patients' overall care at the practice. Please contact us if you would like to know who your named (registered) GP is. If you have a preference as to which GP this is we will make reasonable efforts to accommodate this request.
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(Site updated 18/04/2019)