Support for Ukrainians in Ottery St Mary

Ukrainian Flag

We have all watched in horror at the events unfolding in Ukraine over the last few months, and many of us are eager to help in whatever way we can.

According to the Disasters Emergency Committee, more than 4 million people have fled Ukraine and another 7 million have left their homes to escape the conflict, leading to a huge humanitarian crisis.

Below, we have included some useful resources that can be used by anyone. This information includes families hosting Ukrainian refugees, documents on how to access NHS services in English, Ukrainian and Russian, and local support services in our area.

Homes for Ukraine

The UK government has a dedicated web page for anyone wishing to express their interest in offering accomodation to Ukrainian refugees.

Anyone in the UK with a spare room or home can use this service, as long as:

  • you can offer accommodation for at least 6 months
  • if you're not a British citizen, but you have leave to remain in the UK for at least 6 months.

For more information on offering housing support, please follow this link:

Getting Settled in the UK

When Ukrainians arrive in the area, they are likely to need medical attention. Whether this be for physical or mental health needs, it is important that they access NHS services as soon as they feel comfortable to do so.

All new arrivals to the area are encouraged to register with Coleridge Medical Centre, and our Medical Administrators will be more than happy to help. Any new Ukrainian arrivals will not need any special documentation to register with the practice. All registrations can be done online or by requesting a registration form from the reception desk. Translation services are available for anyone who does not speak English as a primary language.

Here are some information leaflets on how to access NHS services in English, Ukrainian, and Russian.

The UK government has also released welcome guidance for any Ukrainians arriving in the UK. This is packed full with tips on getting settled in the country, such as getting a national insurance number, finding schools, suitable job sites for getting employment, etc. This document can be found HERE.

Travel Benefits for Ukrainian Refugees

Any Ukrainians arriving in the country will be able to travel free of charge on the national rail network by showing their Ukrainian passport and a boarding pass / ticket showing arrival into the UK. They will have 48 hours from arrival in the UK to complete their journey. For more information regarding rail travel, please follow this link:

Free coach travel is also available to Ukrainians arriving in the UK through National Express. Free travel can be arranged from a UK arrival point to another location currently served on the National Express network. Individuals are encouraged to contact National Express in advance to guarantee their journey. As with rail travel, individuals will have 48 hours to make their onward journey from arrival in the country. For more information on traveling with National Express, please follow this link:

Toadpit Medical Services Events Ltd

Toadpit Medical Services has very kindly been collecting much needed medical supplies and driving them to the Ukrainian border - a journey of up to 30 hours!

They are currently preparing for their 3rd trip, and they still have a list of plenty of supplies needed in Ukraine. Some of these include:

  • Tourniquets
  • 6" Isreali Bandages or equivalent
  • Chest seals
  • First aid kits
  • Antiseptic
  • Wound dressing material
  • Plasters and Bandages (band aids)
  • Rhinosone spray (Or equivalent wound care Spray)
  • Basic Medicines

For a full list, please visit their Facebook page by following this link:

They are also asking for donations to go toward the cost of fuel and ferries on their journey. To make a donation, please visit their Just Giving page

They can also be contacted via email on:

Disasters Emergency Committee (DEC)

The DEC brings together 15 leading aid charities to raise funds quickly and efficiently at times of crisis overseas. They are pivotal in co-ordinating the UK public's response to overseas disasters.

Donations will help DEC charities provide food, water, shelter and healthcare to refugees and displaced families.

If you would like to donate to the Ukraine Humanitarian Appeal, please follow this link:

East Devon District Council and Devon County Council

EDDC and DCC have teamed up to provide a hub of support through a combined website called Supporting Ukraine.

This website has much of the same information as above, as well as local stories of Ukrainian refugees arriving in the country, as well as support offered to them locally to support their integration into the community.

Please visit for more information.

Ukraine Embassy in London

If you are a resident with friends and family in Ukraine, and need information or support about what is happening, please contact the Ukrainian Embassy in London:

Address: 60 Holland Park, London, W11 3SJ, United Kingdom

Telephone: 020 7727 6312






Barnardo's Ukrainian Support Helpline

During this very disressing and uncertain time, children and adults will need continued support. In response to this, Barnardo's have set up the Ukrainian Support Helpline to provide a holistic support service. The Helpline is available to anyone fleeing the conflict in Ukraine. These people can get in touch if they need support with:

  • Therapy with a qualified psychotherapist - delivered via the phone or online, with access to interpreters.
  • Advice on a range of issues e.g., housing, accessing key health services, education, employment and more via their trained helpline support workers.
  • Practical support - access to digital devices to ensure families stay connected to loved ones during this worrying time, as well as stimulating toys for children, vital baby items and more.

All services include access to interpreters in Ukrainian and Russian.

The Helpline is open:

  • Monday - Friday 10am - 8pm
  • Saturday 10am - 3pm

Contact details are: