There are many social media platforms that are widely used by both staff, patients and the wider public; these include Facebook, Twitter, Instagram, YouTube, WhatsApp, TikTok and LinkedIn.

We request that patients and other members of the public adhere to the following code of conduct when using social media:

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  • Please be respectful and courteous at all times.
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  • Please do not use social media to ask the practice clinical, appointment-related or patient specific questions.  For reasons of confidentiality and data protection, we will not respond. 

   

  • We welcome constructive feedback, both positive and negative, as it is gives us the opportunity to review the services we provide and, where necessary, make changes or improvements.

   

  • Please do not post negative, defamatory or abusive comments about individual staff members or teams of staff on social media. We have a zero tolerance policy and will take appropriate and necessary action.  Our Zero Tolerance policy can be found at Zero Tolerance Policy - Coleridge Medical Centre

   

  • If you would like to submit comments or suggestions to us, this can be done via our website: NHS Friends and Family Test - Coleridge Medical Centre or by completing a form at reception. You can also visit the NHS Choices website and leave a rating and a comment: Leave a review - Coleridge Medical Centre - NHS (www.nhs.uk)

   

  • If you wish to make an official complaint, details of how to do so can be found here: Complaints - Coleridge Medical Centre

   

  • Out of respect for our staff and other patients, we ask that you not to make or take telephone calls whilst on our premises. During any consultation and at the front desk, please refrain from using your mobile device and give us your full attention.

   

  • Please do not post any material on social media that it is of a confidential nature or that identifies any other patients or any practice staff.

   

  • We do not permit photographs, videos or audio recordings in any areas where there are other patients. Photographs, videos or audio recordings of any staff members are not permitted without their explicit consent.

At Coleridge Medical Centre, we wish to ensure that our patients have access to current and relevant information. Therefore, in addition to our website, we post information on the social media platform Facebook. When using the practice Facebook page, our code of conduct is to:

• ensure that the platform is only used to post relevant, up to date and appropriate information.
• prevent inappropriate usage of the platform by limiting access to four staff members within the practice.
• not discuss or reference any individual patients or their care
• aim to use language that our patients can easily understand, rather than medical abbreviations or specialist terminology.
• not respond to social media messaging or comments regarding clinical, appointment-related or patient specific matters