Register for Online Services

Please note that this form must only be completed by the patient themselves and is not available for anyone under the age of 11 years old.

If you need the form to be completed by somebody else or require access for a patient under the age of 11, please contact the surgery for further information. 

This is NOT a registration form to register as a new patient to the practice. You MUST be a patient here to register for Online Services.

Online Access Information (please find the form at the bottom of the page)

Online Services

If you wish to, you can now use our online services to book appointments with a GP, request repeat prescriptions for any medications you take regularly and access the coded information in your medical record online. You can also still use the telephone or call in for the usual services.  You can also opt for any or all of the online services available. Being able to see your record online might help you to manage your medical conditions. It also means that you can even access it from anywhere in the world should you require medical treatment on holiday. If you decide not to join, or wish to withdraw, this is your choice and practice staff will continue to treat you in the same way as before. This decision will not affect the quality of your care. 


The process

If you are an existing user of SystmOnline, from another practice, you will still be able to use the same login details as issued by your previous surgery. If you are new to the service, you will need to register at Coleridge Medical Centre via one of the following ways:


The NHS App is available for people aged 13 and over who are registered with the practice.  The NHS App is free to download from the App Store and Google Play.  Links are available at

Visit the Practice

Please complete the application for online services and then bring with you two standard forms of identification (ID).  One must be photographic i.e. passport, driving licence, these must be in date,    and one proof of personal ID i.e. financial statement, (bank, credit card, mortgage), benefit statement book/card, original notification letter from DWP confirming the legal right to benefit (child allowance or pension) or the most recent tax notification from HM Revenue and Customs (tax assessment, statement of account, notice of coding, P45 or P60 — UK and Channel Islands) these must be dated within the last 3 months.


Online portal

You can electronically complete the online access form via our website


*Please note that if you are a newly registered patient, enhanced access cannot be granted until 3 month wait period has been completed. 



The verification process can take up to 28 days to process.

There is a strict ID verification process because we have a statutory responsibility to protect data and so that patients trust that their record is only accessed by legitimate personnel. 


We can also consider application from patients under the age of 16, or those who require proxy access  e.g. carer or spouse.  However, to avoid coercion and to protect data, we will require consent from the patient to make sure they agree to you having access to their record.  If you are a parent/carer who would like access to just booking appointments and ordering medication for under 11 year olds, this can be done through your own SystmOnline account. Please speak to a member of the reception team to set this up. 


We reserve the right to refuse access if we are unable to verify your identification or in the case of proxy access, if we are unable to confirm that the patient has given their consent to share their record with you.


When your details have been verified we can issue a password and access to SystmOnline via our website at  At first log in you will be asked to change your password.


Keeping your information secure

It will be your responsibility to keep your login details and password safe and secure.  If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately.  If you can’t do this for some reason, we recommend that you contact the practice so that they can remove online access until you are able to reset your password.


If you print out any information from your record, it is also your responsibility, to keep this secure.  If you are at all worried about keeping printed copies safe, we recommend that you do not make copies at all.


The practice has the right to refuse, or remove, online access to services for anyone that does not use them responsibly


For more information about keeping your healthcare records safe and secure, you will find a helpful leaflet produced by the NHS in conjunction with the British Computer Society:

Keeping your online health and social care records safe and secure


The practice does not administer the SytmOnline website and therefore has no control over periods where the web site may not be operating.  The operator may withdraw this service at any time without prior notification due to technical or other difficulties.


Options to access medical records

Detailed coded record access:   This is access to all coded data in your record, but does not include any free text associated with the data. 

Full clinical record access: This is prospective access to your medical record including any free text.  At present NHS policy is that this is only available to newly registered patients.

Before you apply for online access to your record, there are some other things to consider.

Access to your detailed coded medical record will display the coded elements of your record for diagnoses, blood pressures, call recalls, care plans, drugs, drug sensitivities, pathology test results, pathology requests, referrals in/out, repeat drugs and vaccinations.


Although the chances of any of these things happening are very small, you will be asked that you have read and understood the following before you are given login details:-


Forgotten history

There may be something you have forgotten about in your record that you might find upsetting.


Abnormal results or bad news 

If your GP has given you access to test results, you may see something that you find upsetting to you. This may occur before you have spoken to your doctor or while the surgery is closed and you cannot contact them.


Choosing to share your information with someone

It’s up to you whether or not you share your information with others perhaps family members or carers. It’s your choice, but also your responsibility to keep the information safe and secure.



If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for access at this time.


Misunderstood information

Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care.  Some of the information within your medical record may be highly technical, written by specialists and not easily understood. If you require further clarification, please contact the surgery for a clearer explanation.


Information about someone else

If you spot something in the record that is not about you or notice any other errors, please log out of the system immediately and contact the practice as soon as possible.



If you have been approved for online services you can access them by downloading the NHS App and SystmOnline App.



We can send you a text to remind you of your appointment with us.  We can also send you other information related to your health.  To do this we need your consent.  Please complete the application for online services enclosed with this leaflet



Please do not send comments to us on email.  As emails are not secure, please do not send us confidential information, or queries regarding any aspect of your health.  You should ring us and speak to a receptionist who will be able to signpost you to the most appropriate health professional. We may email you with messages that are relevant to your ongoing health care.  From time to time we may also send short feedback questionnaires.  We respect your privacy and will only contact you in this way if you give us your permission.  If you would like to hear from us using email please complete the application for online services enclosed with this leaflet.



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For further information about patient online services please go to



Online Access Form (for registered patients only)