We are currently contacting lots of our patients with information about statins. To see more information about a type of medication called statins, please click here

Your doctor may let you have a prescription for long-term treatment without need for a consultation every time. Please use the following methods for ordering:

• Use the tear-off slip attached to your prescription or write out your order and hand it in at the surgery (we have 
• securely online via SystmOnline (link at the top of this page) or the NHS App. 

Please do not telephone to request your medication as there can be confusion with drug names and dosages, and errors can be made when taking the request. Written requests enable records to be matched more accurately.

Once we receive your request here, please allow two full working days for prescriptions to be processed before they go to your pharmacy. Please remember to take weekends and bank holidays into account.

Please note that we are not permitted to interrupt consultations to sign prescriptions or resolve queries.

Please be aware that if you choose to see a specialist as a private patient there is no guarantee that we will be able to take on the prescriptions afterwards. Where the medication recommended is in line with the local medication formulary, we may be able to prescribe it, however some medications that they recommend may not be licensed or may need more specialist follow up. Examples of medication we cannot prescribe include:

• Testosterone for HRT
• ADHD medication: we can only prescribe this when you are under the care of a local NHS specialist and we have agreed shared care guidelines with clear responsibilities for monitoring and follow up.

For queries the local pharmacy telephone numbers are:

• Boots Ottery St Mary—01404 812503
• Well Ottery St Mary – 01404 812732
• Boots Woolbrook – 01395 579566
• Lloyds Sidmouth-01395 51342
• Boots Fore Street Sidmouth - 01395 513307
• Cranbrook Pharmacy - 01404 514456

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

• those on specific benefits or through the NHS Low Income Scheme
• those who are age exempt
• those with certain medical conditions
• More information is available at NHS Choices

These charges* apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge. 

• Prescription (per item): £9.65
• 12-month prepayment certificate (PPC): £111.60
• 3-month PPC: £31.25

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

• Telephone advice and order line 0845 850 0030
• General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website.

*These prices are correct as of April 2020.