08:00 – 08:30, 13:30 – 14:00 & 18:00 – 18:30 callers with an urgent medical need will be asked to say on the line while their call is diverted to the Out Of Hours service.
Routine callers will be asked to call back when phone lines are open (as above).
All calls to and from the practice and out of hours service are recorded for training and monitoring services.
When We Are Closed
When we are closed please dial 111 for advice from NHS 111 Service. This service is for urgent problems that cannot wait until we reopen. In a genuine emergency you should dial 999. Otherwise please do not go to A&E or dial 999 if your problem can wait until we reopen. If you are not sure please dial 111.
eConsult offers an alternative way to self-help and contact us 24/7. We will respond during the working day.
Many minor ailments are self limiting (which means they get better over time with rest and plenty of fluids) and can be treated for and/or symptoms alleviated with over the counter medicines eg diahorrea, vomitting, aches, pains, cough, cold, sore throat, headache, hay fever, allergies, constipation and haemorrhoids, warts, verrucas, athlete's foot, mouth ulcers, head lice, conjuncitivitis, earache, thrush, cystitis, nappy rash, head lice, threadworms, indigestion, heart burn, minor skin irritations, insect bites, cold sores. Your local pharmacist can give you information and advice.
If you take regular medication please always ensure that you have enough to cover the weekend and bank holidays. Repeat prescription orders can take 48 hours (2 working days) for us to process before we send a request to the pharmacy. Please plan ahead.
111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally.
Your needs will be assessed and you will be given advice about whether you need:
Treat yourself at home
Go to a Primary Care Centre
If you need face to face medical attention you may be asked to attend a Primary Care Centre.
Click here to access NHS 111 online or call 111 to speak to a staff member.