The NHS App
Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services using your smartphone or tablet, such as prescriptions, test results, and your medical record. Alternatively, you can access the NHS App through the NHS website, meaning you can access it even if you don't have a smartphone or tablet.
Practice Patient Leaflet
Whether you've been registered with the practice for a while, or you're new to the area and wish to register, we have the most up-to-date information about what you can expect as a patient at Coleridge Medical Centre.
All of this information can be found in our practice patient leaflet by clicking HERE.
If you would like this information in an alternative format (for example, large print or easy read), or if you need help with communicating with us (for example, because you use British Sign Language), please let us know. You can call us on 01404 814447 or contact us on email at firstname.lastname@example.org
Coleridge Medical Centre Accessibility Guides
We have guides for each of our sites containing lots of information about their accessibility levels and features. You may find these useful to read before you or a family member visits the surgery.
Please click here to view the Accessibility Guide for our main site - Coleridge Medical Centre, Canaan Way, Ottery, St Mary, Devon, EX11 1EQ.
Please click here to view the Accessibility Guide for our branch site - Coleridge Medical Centre - Sandfords Surgery, Church Road, Whimple, Exeter, Devon, EX5 2TL.
The guides can also be saved and printed for convenience.
Accessing our Services
Contacting Us: you can contact the practice by telephone between 08:30 to 13:00 and 14:00 to 18:00 Monday to Friday. Our telephone lines are closed between 13:00 and 14:00, so please avoid trying to contact the practice between these times. Our front desk is open all day between 08:00 and 18:30. The practice is closed on weekends and on Bank Holidays, and we may occasionally close for training purposes. These dates and times will be shared with patients in advance.
Booking an Appointment: consultations are by appointment only. Appointments can be made by calling practice on 01404 814447, using our automated telephone booking system by ringing 01404 814447, or online by using SystmOnline Login (tpp-uk.com) or the NHS App: NHS App and your NHS account - NHS (www.nhs.uk). Routine appointments can be booked in advance. You may also be invited to book an appointment via our text message service; we will text you when this is appropriate, such as for flu vaccines and long term condition reviews. This only applies to patients who have signed up to text messaging consent.
For any urgent health needs, our Medical Administrators will offer patients a same-day telephone appointment with one of our on-call clinicians, if this is the most appropriate service for their condition. A face-to-face appointment may then be booked as appropriate. A number of our clinical team are available everyday for medical assessment for non-routine conditions and concerns that cannot wait for the next available appointment.
Our Practice Nurse team can provide a number of services by appointment, such as blood tests, smoking cessation advice and treatment, cervical smears, childhood/baby vaccinations, long term condition reviews and more.
The practice also offers appointments with the practice pharmacist, who helps to optimise prescribing. This includes reviewing and reconciling medication, and providing specific advice, guidance and education to patients and the practice team.
Online Service: patients with internet access can use our online service to make administration requests, such as a sick note, and to get self-help advice for many common health conditions. It can be accessed here: https://florey.accurx.com/p/L83095
In an Emergency or Urgent Situation: in the event of a medical emergency, please dial 999 or attend the Accident and Emergency department at your nearest hospital. If you need urgent advice or medical treatment, please call 111 or visit: Get help for your symptoms - NHS 111
Shortages of diabetic medication
We are aware of patients experiencing problems getting their diabetic medication due to shortages.
For more information please see the below article from Diabetes UK.
If this is affecting you, please book a review with our pharmacist by phoning the practice on 01404 814447.
Please click this link for advice that has been created to help support those coming off these medications: Advice for GLP1s (bswtogether.org.uk)
Health Checks Provided by Thrive Tribe
Coleridge Medical Centre has partnered with Thrive Tribe to complete health checks for some some of our eligible patients.
A healthcare professional from Thrive Tribe will be attending the surgery - usually on a Tuesday - to provide these health checks.
We will be contacting eligible patients by phone, or by sending out appointment invites by text message.
This service is currently only available to patients who meet particular criteria, so please wait to be invited.
Please be aware that our online system below for requesting medical advice is currently unavailable. We apologise for any inconvenience. However, you can still use this site for a number of administration tasks, such as:
- requesting sick notes
- enquire about test results
- request a repeat prescription
- questions about a referral
You can also use the below site to access things such as:
- information about the NHS 111 service
- the NHS Health A to Z guide, containing details of various health conditions, symptoms and treatments and when to seek help.
- the NHS Medicines A to Z guide, including informaiton about how different medicaitons work, possible side effects, and frequenly asked questions.
- the NHS "Find a pharmacy" website
- information about urgent care services available
We are aware that the econsult system displays a continuous message that it will open in three days time. This is inaccurate; we are in discussion with the supplier about how to overcome this.
Following Up on Hospital Appointments
To any of our patients who have been promised by the RD&E that they can expect a follow-up appointment with the hospital in a specific timeframe, please note that it is likely to be delayed to the enormous pressure the RD&E is facing due to COVID and staff absence.
Many routine workloads are on hold for most departments while they prioritise urgent or cancer-related referrals.
Please rest assured that you have not been forgotten about!
If your specific timeframe for your follow-up appointment has passed and you wish to gain further information, you can contact the department dealing with your need directly on the numbers below:
Medical - 01392 406925
Surgical - 01392 406921
Gynae - 01392 406920
Cardiology - 01392 402769
Dermatology - 01392 405510
Respiratory - 01392 406925
There are considerable delays in receiving reports for results, echocardiograms and MRIs. The expected processing time for these reports is currently estimated to be more than 3 months.
Ottery St Mary Medical Trust Fund
Established in 1990, the Ottery St Mary Medical Trust has enabled the Coleridge Medical Centre to remain at the cutting edge of general medical practice.
As the demands on the NHS increase, the generosity of those who have donated to, fundraised for, or left a gift in their will to the Trust, has enabled the GP Partners at the Medical Centre to enhance the care provided to our patients. The Trust has invested the funds received in equipment and services which otherwise would not have been funded by the NHS.
The gifts the Trust receives are an acknowledgement of the care the practice delivers to the community. It is, therefore, fitting that the funds help us provide an even better service for Ottery St Mary and the surrounding villages.
The GP Partners, as Trustees, welcome and will consider all requests and suggestions for purchases that will benefit patients and users of the Medical Centre. The Trust is regulated by the Charity Commission and all purchases must meet the criteria set out in the Trust Deed.
Your donations have undoubtedly helped us provide reassurance, dignity and comfort to our patients, whilst potentially saving lives. From pre-birth to end of life, you have made the difference.
Working Pattern of our GPs
|The Days our GPs are Working in the Surgery
Dr Chris Dilley (GP Partner)
Tuesdays * Wednesdays * Thursdays
Dr Simon Kerr (GP Partner)
Monday * Tuesday * Friday
Dr Katharine Gurney (GP Partner)
Tuesdays * Thursdays
Dr Juliet Nelson (GP Partner)
Mondays * Tuesdays
Dr Sarah Fletcher
Mondays (AM) * Tuesdays (AM) * Wednesdays * Thursdays (AM)
Dr Sally Caswell
Wednesdays * Thursdays * Fridays (AM)
Dr Louise Knight
Mondays * Tuesdays
Dr Alex Werhun
Mondays * Wednesdays * Fridays
Dr Angharad Jones
Tuesdays * Wednesdays * Thursdays (AM)
Dr Catherine Bates
Wednesdays * Thursdays
Dr Susanna Olsen
Tuesdays * Thursdays
Dr John Hudson
Mondays * Wednesdays * Thursdays *
Dr Lucy Freyne
Currently out of practice
Dr Nada Khan (GP Registrar)
Wednesdays (AM) * Thursdays