The practice has put measures in place to ensure D/deaf or hard of hearing patients' appointments are suitable for their needs.

We have a hearing loop at the front desk for general enquiries, and a portable hearing loop which the clinician can have set up in their room in time for an appointment.

We are able to book British Sign Language and Makaton interpreters for both face-to-face and telephone consultations. Please inform our reception team if you would like this service.

Clinicians can also utilise video calls and text messaging in their consultations if this is the preferred method of communication.

Relay UK is a free service to help deaf people, those who have hearing loss or are speach impaired to communicate over the phone.

Relay UK can connect you to a relay assistant to make a phone call. The relay assistant can:

• type what the caller is saying so you can read their responses if you can't hear
• read your written responses to the caller if you can't speak

Relay UK is free to use, and you will only pay your normal charges for any calls you make.

It is a regulated service and can be used to arrange GP and hospital appointments over the phone.

Website: https://www.relayuk.bt.com/

You can call NHS 111 using the confidential Relay UK (link to the left of this message).

To make a text relay call you can download the free Relay UK app onto your smartphone, tablet or computer and link it to yout phone number.

You can then contact NHS 111 through the Relay UK app by dialling 18001 111.

You can also dial 18001 111 on a textphone.

You can either type what you want to say and the Relay UK Assistant will relay what you said to the NHS 111 operator, or you can speak to the operator directly and the Relay UK Assistant will type the NHS 111 operator’s response for you to read on your smartphone, tablet or computer.

You may also find some of the below organisations useful when looking for support with your health and many other areas of your daily life: