Our Mission Statement
Coleridge Medical Centre – A Healthy Practice
We aim to provide a high quality, caring, safe and friendly atmosphere within which we help members of our community achieve and attain optimum levels of health.
We aim to integrate with multiple providers from other clinical disciplines to create a most supportive environment for our patients accessing the best of local health and social care facilities.
We aim to provide a supportive, harmonious working and social relationship within the practice team and we recognise the opportunities and job satisfaction that its members have each gained and will gain from their continuing commitment and ongoing development through training and development opportunities
We aim to link actively with other local GP practices, working alongside our patient participation group and our local voluntary sector.
We will aim to adapt to new opportunities for primary care and, wherever possible, to meet the health needs of our patients within our competence.
We recognise the larger GP practice as the future potential and sustainable cornerstone of market town healthcare provision in Devon, and we aim to position ourselves to actively lead and be part of the delivery of local health and wellbeing to those people who are registered with us.
Our intention is to offer patients the very best modern medical care in our purpose built premises whilst maintaining a compassionate family doctor touch that should continue to be a strong foundation of modern General Practice.
We are a friendly and welcoming GP practice located in the historic market town of Ottery St Mary. We look after approximately 16,000 patients who live in Ottery and the surrounding villages.
We are open Monday to Friday (excluding bank holidays). You can speak to a Patient Services Adviser on the telephone between 0830 to 1330 and 1400 to 1800. For face to face enquiries you can call in between 0800 and 1830.
Our opening hours may be extended to later in the evenings or weekends on an appointment basis, after following our telephone triage system. This will be discussed with you by one of our clinicians if they think it would be suitable
If you telephone us between 0800-0830, 1330-1400 and 1800-1830 you will be asked to stay on the line while you are transferred to the Out of Hours service. If you call is not for an urgent medical concern please please ring again when our lines are open. All calls to this service are recorded for training and monitoring purposes.
Please check our latest news to find out when we are closed for staff training
If you are unwell and not sure what to do please telephone 111. You can also use our e-consult service, click the get started button in the banner above. If you need a response from a GP, e consults will be processed during the next working day.
When we are closed and you need advice please telephone 111. You can also use our e-consult service at any time. E Consults are processed during the next working day. Please do not go to Accident and Emergency or dial 999 with a problem that can wait until we reopen.
Please click on the link below to read our Practice Leaflet Our web site contains information about us and the services we offer along with our latest news and any job vacancies. Health advice and information about other services can be found online by clicking the NHS Choices icon below.
All Telephone Calls Are Recorded
Please note that all incoming and outgoing calls are recorded for training and monitoring purposes. Training includes training of all Partners and staff. Monitoring includes dispute resolution, medico-legal purposes and audit for safety and quality improvement.
Car parking and space to manoeuvre is very limited and the small amount of space available for car parking is intended for patients who have limited mobility. Patients are politely requested to use the Land of Canaan car park (small fee applies) or the shopper's car park at Sainsbury (free for two hours).
There are three designated spaces on site for blue badge holders.
All patients in this practice have been allocated a named GP who is responsible for your overall care at the practice. Please contact us if you would like to know who your named (registered) GP is. If you have a preference as to which GP this is we will make reasonable efforts to accommodate this request.
Put us to the test and tell us what is working and what we can improve. You can gives us feedback and complete a Friends and Family Test questionnaire by clicking the link on this web site or by completing a questionnaire in the practice.