For more information about our GPs, please visit the 'Our Staff' section of the website, by clicking HERE.

Over the last few months, we have been reviewing the feedback we have received from our patients, either from our Virtual Patient Participation Group (vPPG), the GP Patient Survey, or the various other ways you have made contact with the practice.

We hear your concerns and frustrations about the difficulty in accessing our services, and we are working hard to make this better for you.

We will shortly be introducing a new automated telephone system which will allow patients to book, cancel, and find out the details of their upcoming appointments at any time of the day or night. Along with this, we have also introduced 8 additional phone lines in order to increase our capacity to receive and make telephone calls. Our aim is for this improvement to reduce the telephone waiting times and for your contact with us to be more efficient and accessible.

We are increasing the number of flu / COVID-19 booster vaccine clinics so that we can vaccinate as many of our eligible patients as possible, while ensuring that our working population do not miss out. For more information on our clinics, please scroll down.

Our appointment availability is an ever-evolving process, and we are constantly reviewing how we can make appointments more accessible.

We would like to encourage everyone to sign up to our vPPG (via our website) so that you may lend your voice to ways we can improve our services and highlight what is working well.

The last 2 years have brought many changes to healthcare, so thank you for your patience and adapting to our different ways of working.

We are able to offer the COVID booster to patients in cohorts 1-9 (age 50yrs+, and at risk patients aged 16-64 yrs), provided 182 days have passed since the 2nd dose.

Boosters are being delivered in conjunction with our flu clinics, and we are trying to work from 80yrs down in order to capture as many patients as possible for their boosters.

For those who have not yet had an invite, we will be reaching out via text, email or letter in the near future.

Vaccinations for 12-15yrs in schools will begin shortly. We will not be offering these in the practice.

COVID 3rd primary dose for immunosuppressed - we are able to vaccinate these patients 8 weeks after their 2nd dose - please follow the link HERE for further information on this.

Patients can choose to book their booster vaccination at Greendale if they wish. To do this, please dial 119.

Patients are now able to dial 119 and speak to the Vaccination Data Resolution Service (VDRS) if they have one of the following queries about their COVID-19 vaccination status:

• one or more vaccine record is missing from your clinical GP record
• one or more vaccine record is missing from the Point of Care system
• a patient claims that their vaccination has not been recorded correctly, or at all
• a patient has not received one of the recorded doses
• a patient requires assistance with the COVID-19 Pass application

We are very pleased to announce that we have begun inviting patients to book into our flu vaccination clinics.

• If a patient has text message consent on their record in the practice, they will receive their invite to book via text.
• If a patient has email consent on their record, they will receive their invite to book via email.
• If a patient does not have text message or email consent, they will receive a letter in the post inviting them to book by phoning the practice.

The COVID-19 booster may be offered to eligible patients when they attend for their flu vaccination. This booster vaccine will be offered to those who are eligible and who received two doses of the COVID-19 vaccine at least 6 months ago, or those who had their 2nd dose on or before 9th April.

If you receive an invite from the National Booking Service to book your COVID-19 booster vaccination at one of the mass vaccination sites BEFORE you receive an invite to attend the practice, please book via that method and attend the site nearest to you

Patients who are eligible for the flu vaccine are:

• All children aged 2—3 years, and 2—18 years who are classified as ‘at risk’. The remainder of children will be offered the flu vaccination by their school.
• are 50 and over (including those who'll be 50 by 31 March 2022)
• have certain health conditions
• are pregnant
• are in long-stay residential care
• receive a carer's allowance, or are the main carer for an older or disabled person who may be at risk if you get sick
• live with someone who is more likely to get infections (such as someone who has HIV, has had a transplant or is having certain treatments for cancer, lupus or rheumatoid arthritis)
• frontline health or social care workers

When attending for your appointment, we kindly ask that all patients wear a face covering, and maintain social distancing. The practice car park will be reserved for patients with limited mobility, or blue badge holders only. For all other patients who will be driving to the practice, please park in either the Sainsburys car park—which is free for up to 2 hours—or the Land of Canaan car park, which charges a small amount. 

Please arrive on-time for your appointment, and not too early as we are still limiting the amount of people we have in the practice.

Coleridge Medical Centre is supporting vital health and care planning and research by sharing your data with NHS Digital.

Please watch the below video to understand a little more about how this works:

For more information about what this data sharing means, and how you can opt-out from your data being shared, please click on the link below. PLEASE NOTE: if you wish to opt-out of your GP surgery sharing information for purposes except your own care, this will need to be done before 31st March 2022.

General Practice Data for Planning and Collection

We are a friendly and welcoming GP practice located in the historic market town of Ottery St Mary. We look after approximately 16,000 patients who live in Ottery and the surrounding villages. 

We are open Monday to Friday (excluding bank holidays). You can speak to a Patient Services Adviser on the telephone between 08:30 to 13:30 and 14:00 to 18:00. For face to face enquiries you can call in between 08:00 and 18:30.   

Our Mission Statement

Coleridge Medical Centre – A Healthy Practice

Our Vision

We aim to provide a high quality, caring, safe and friendly atmosphere within which we help members of our community achieve and attain optimum levels of health.

Established in 1990, the Ottery St Mary Medical Trust has enabled the Coleridge Medical Centre to remain at the cutting edge of general medical practice. 

As the demands on the NHS increase, the generosity of those who have donated to, fundraised for, or left a gift in their will to the Trust, has enabled the GP Partners at the Medical Centre to enhance the care provided to our patients. The Trust has invested the funds received in equipment and services which otherwise would not have been funded by the NHS.

The gifts the Trust receives are an acknowledgement of the care the practice delivers to the community. It is, therefore, fitting that the funds help us provide an even better service for Ottery St Mary and the surrounding villages.

The GP Partners, as Trustees, welcome and will consider all requests and suggestions for purchases that will benefit patients and users of the Medical Centre. The Trust is regulated by the Charity Commission and all purchases must meet the criteria set out in the Trust Deed.

Your donations have undoubtedly helped us provide reassurance, dignity and comfort to our patients, whilst potentially saving lives. From pre-birth to end of life, you have made the difference.

To DONATE to the Ottery St Mary Medical Trust Fund, please do so by following this link.