To book your flu vaccine appointment, please phone 07775 152 573. Please note that this number is for booking flu vaccine appointments only.

Our main phone line – 01404 814447 – can still be used if you are experiencing problems with the above line. 

Important Patient Information

*** MUST BE READ PRIOR TO ATTENDING FOR YOUR FLU VACCINATION ***

Coronavirus COVID-19 has meant that we have to carry out flu clinic a little differently this year.

 Advice to patients will be as follows:

• If you are unwell or have a fever or coronavirus symptoms, you must not attend
• Patients to attend on their own where possible
• Please wear a face covering
• Do not bring any belongings with you as you will need to stand.  There is a small amount of seating for those who have limited mobility.
• Attend in light/easily removable clothing
• You will be asked on entering to remove your outer coat to reveal a bare top of an arm ready for your injection.
• Please ensure you have used the toilet before attending for your appointment as ours will be out of action on the flu clinic day.
• Please inform us at the time of booking if you have any mobility problems so that we can accommodate your needs, as you may need to be able to stand for at least 10 mins and negotiate a step on exiting the building.
• DO NOT arrive more than 5mins before your appointment time.
• You will be checked in by a receptionist at the front door no longer than 5mins before your appointment time. If you arrive too early you will be asked to wait in your car.
• On checking in you will be asked to stand on a marker to maintain social distancing in the waiting room. There will be limited chairs available.
• We will be operating a one way system, so you enter via the normal surgery door but then exit via our side doors. This has a step up so you will need to be able to negotiate a step. This is to stop traffic of patients passing each other and to keep everyone safe.
• There will be no ‘Turn up on the day’ allowed. Appointments are bookable via telephone.
• Walk to the practice if you are able to, there will be a small amount of parking spaces available for limited mobility only.  If you do need to drive, please be considerate of others.  There will be a car park attendant on site to manage this.
• Due to the restraints our staff will not be able to help with anything other than the flu vaccine on these days. Please do not ask our staff to get letters, prescriptions, sample bottles or anything else unrelated to your flu vaccine.

PLEASE REMEMBER: NO APPOINTMENT, NO FLU JAB

Eligibility for flu vaccination at Coleridge Medical Centre:  

• Aged 65 years and over.
• Children 6months-2years in a clinically 'at risk' group (injection).
• Children aged 2 and 3 years on 31 August 2020 (nasal)
• Children 4-17 in a clinically ‘at risk’ group (nasal)
• Living in a long-stay residential care home or another long-stay care facility
• Aged 18-65 years in clinically ‘at risk’ group.
• https://www.nhs.uk/conditions/vaccinations/who-should-have-flu-vaccine/
• Pregnant women
• Live in a household of someone on the Shielded Patients List for COVID-19
• Carers (receive a carer's allowance, or you're the main carer for an elderly or disabled person whose welfare may be at risk if you fall ill)

Even though we are entering a second lockdown, please rest assured that our services are still running. All appointments will remain booked, and our flu clinics will continue. We want to ensure that you receive the healthcare you need and, in doing so, we are taking every precaution to prioritise your safety.

Please phone the practice on 01404 814447 to discuss your concerns, and you will later be contacted by a nurse, nurse practitioner or GP. Should the clinician feel the need to see you in person after this phone consultation, they will arrange this appointment for you. Alternatively, please use our online eConsult service, which you can access at any time of the day. You will receive a response back by the end of the following working day.

Please do not come to the surgery unless you have a pre-arranged face to face appointment with a clinician. We are prioritising your safety and the safety of our staff by having these measures in place. Please respect them.

We understand that the pandemic, lockdown, and the uncertainty of the situation is causing a lot of anxiety and stress, however our staff are their best in this difficult time and do not deserve to be treated unkindly. The practice has a zero tolerance policy for any verbal and / or physical abuse towards our staff. Action will be taken against any patient who expresses such behaviour either in person or over the phone.

Thank you for your understanding.

We are a friendly and welcoming GP practice located in the historic market town of Ottery St Mary. We look after approximately 16,000 patients who live in Ottery and the surrounding villages. 

We are open Monday to Friday (excluding bank holidays). You can speak to a Patient Services Adviser on the telephone between 08:30 to 13:30 and 14:00 to 18:00. For face to face enquiries you can call in between 08:00 and 18:30.   

Our Mission Statement

Coleridge Medical Centre – A Healthy Practice

Our Vision

We aim to provide a high quality, caring, safe and friendly atmosphere within which we help members of our community achieve and attain optimum levels of health.

NHS Advice for ALL patients, including stay at home advice   www.NHS.UK

Check if you have coronavirus symptoms  NHS 111 Online

Latest Practice news and access to services  coleridgegp.blogspot.co.uk/

Link to Ottery Help Scheme: if you need help or can offer your services as a volunteer please go to  Ottery Help Scheme contact page  or ring them on 01404 813041 regarding their befriending service or if you are concerned about vulnerable people in the Ottery and district area.  They are working closely with other organisations and will do their best to find you support where needed.

Our aim is to continue to provide safe and effective care while also protecting members of the public and our clinical and administration staff from exposure to CV19.   Please always follow the instructions on our notices and given by our staff.   Please continue to help us to help you as best we can with the resources we have available.

Self isolation, social distancing and shielding - what does it mean?

Established in 1990, the Ottery St Mary Medical Trust has enabled the Coleridge Medical Centre to remain at the cutting edge of general medical practice. 

As the demands on the NHS increase, the generosity of those who have donated to, fundraised for, or left a gift in their will to the Trust, has enabled the GP Partners at the Medical Centre to enhance the care provided to our patients. The Trust has invested the funds received in equipment and services which otherwise would not have been funded by the NHS.

The gifts the Trust receives are an acknowledgement of the care the practice delivers to the community. It is, therefore, fitting that the funds help us provide an even better service for Ottery St Mary and the surrounding villages.

The GP Partners, as Trustees, welcome and will consider all requests and suggestions for purchases that will benefit patients and users of the Medical Centre. The Trust is regulated by the Charity Commission and all purchases must meet the criteria set out in the Trust Deed.

Your donations have undoubtedly helped us provide reassurance, dignity and comfort to our patients, whilst potentially saving lives. From pre-birth to end of life, you have made the difference.

To DONATE to the Ottery St Mary Medical Trust Fund, please do so by following this link.