Coleridge Medical Centre, Canaan Way, Ottery St Mary, Devon, EX11 1EQTel: 01404 814447
A Patient Participation Group (PPG) was established in this practice in December 2011 . Our current group is currently putting together updates for this page. (Feb 18)
The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.
From 1st December 2014 patients will be able to complete a Friends and Family Test questionnaire.
The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.
It asks people if they would recommend the services they have used and offers a range of responses. When combined with supplementary follow-up questions, the FFT provides a mechanism to highlight both good and poor patient experience. This kind of feedback is vital in transforming NHS services and supporting patient choice.
Launched in April 2013, the FFT question has been asked in all NHS inpatient and A&E departments across England and, since October 2013, all providers of NHS funded maternity services. In its first year, more than 2 million individual responses were given.
The FFT is now being rolled out to an extra seven areas of NHS care making the opportunity to leave feedback possible in almost all NHS services.
From 1 December 2014, the FFT will be available in GP practices, from January 2015 in mental health and community services and from 1 April 2015, it will be expanded to NHS dental practices, ambulance services, patient transport services, acute hospitals outpatients and day cases.
The feedback gathered through the FFT is being used in NHS organisations across the country to stimulate local improvement and empower staff to carry out the sorts of changes that make a real difference to patients and their care.
While the results will not be statistically comparable against other organisations because of the various data collection methods, FFT will continue to provide a broad measure of patient experience that can be used alongside other data to inform service improvement and patient choice.
Publishing results of the Friends and Family Test
The results of the FFT are published at monthly intervals on both NHS England and NHS Choices websites. Results and comments are also published on our web site
Coleridge Medical Centre Patient Participation Group (PPG)
TERMS OF REFERENCE
TITLE OF THE GROUP
The Group shall be called Coleridge Medical Centre (CMC) Patient Participation Group (PPG)
The Group is affiliated to the National Association for Patient Participation (N.A.P.P.) and guided by the Rules of the said charity and the Patient Participation Directed Enhanced Service.
To promote the cooperation between all CMC patients together with the NHS NEW Devon Clinical Commissioning Group (CCG) to the benefit of all concerned.
To assist the CMC in improving services to patients acting in an advisory capacity.
To represent patient views and improve communication between patients and the CMC.
To receive comments about the CMC and assist in responding to them
To express opinions on behalf of patients in regard to CMC policies
To provide advice to CMC in regard to the implications of the results of Patient Surveys
To advise CMC on the education needs of the patient community in regard to preventative medicine, healthy lifestyle choices, appropriate use of healthcare services and any other areas to improve the health of the patient community and the efficient use of medical resources.
To undertake fundraising activities if appropriate.
The PPG’s activities will be co-ordinated by a Committee of volunteers and invited members. To facilitate operational efficiency the size of the group will be limited to 12 volunteer members plus one clinical and one managerial representative from the Practice giving a maximum total of 14 members. This will be reviewed annually.
The PPG will meet at least 4 times a year with an AGM held each April at which officers – Chair and Secretary will be elected – and if appropriate a Treasurer.
At the meetings of the Group - 5 members plus one officer shall constitute a quorum.
The PPG will be guided by CMC representatives at the meetings. CMC will keep the PPG informed of its policies and decisions relating to patients and NEW Devon CCG.
Meetings will be run in accordance with agreed Meeting Ground Rules. Agendas will be published in advance followed by publication of brief notes (not detailed minutes) recording key action points and decisions. The latter will be displayed on appropriate notice boards, surgery waiting rooms and the practice website. The notes will not include confidential matters. It is understood that such matters and discussion are not to be shared outside the meeting.
As agreed at the committee meeting on 18th Sept 2018
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