Coleridge Medical Centre, Canaan Way, Ottery St Mary, Devon, EX11 1EQTel: 01404 814447
A Patient Participation Group (PPG) was established in this practice in December 2011 and meets periodically to consider the annual patient survey results. We are interested to hear from patients who are willing to volunteer to be part of this focus group. We would particularly like to hear from you if you can give a representative view on behalf of minority and other under represented patients on our PPG. Please contact us if you are able to help.
From time to time we would like to be able to email you about our services. If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.
Complete the Patient Group Sign-up Form Online
If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.
Download the pdf version of our sign up form
The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.
Click on the links below to read the latest reports of our patient group:
PPG Report 2015.pdf
PPG Report 2014
PPG Report 2013
PPG Report 2012
From 1st December 2014 patients will be able to complete a Friends and Family Test questionnaire.
The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.
It asks people if they would recommend the services they have used and offers a range of responses. When combined with supplementary follow-up questions, the FFT provides a mechanism to highlight both good and poor patient experience. This kind of feedback is vital in transforming NHS services and supporting patient choice.
Launched in April 2013, the FFT question has been asked in all NHS inpatient and A&E departments across England and, since October 2013, all providers of NHS funded maternity services. In its first year, more than 2 million individual responses were given.
The FFT is now being rolled out to an extra seven areas of NHS care making the opportunity to leave feedback possible in almost all NHS services.
From 1 December 2014, the FFT will be available in GP practices, from January 2015 in mental health and community services and from 1 April 2015, it will be expanded to NHS dental practices, ambulance services, patient transport services, acute hospitals outpatients and day cases.
The feedback gathered through the FFT is being used in NHS organisations across the country to stimulate local improvement and empower staff to carry out the sorts of changes that make a real difference to patients and their care.
While the results will not be statistically comparable against other organisations because of the various data collection methods, FFT will continue to provide a broad measure of patient experience that can be used alongside other data to inform service improvement and patient choice.
Publishing results of the Friends and Family Test
The results of the FFT are published at monthly intervals on both NHS England and NHS Choices websites. Results and comments are also published on our web site
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