Clinics & Services

In addition to GP consultations the practice offers a wide range of clinics and healthcare services:

• Healthy Living - We place great emphasis on the prevention of disease.  If we believe your current lifestyle is affecting your health or if you are diagnosed with a long term condition, as part of your ongoing care we will ask you to make changes to your lifestyle.  We will also signpost you to appropriate and relevant treatments and information to help you make those changes. 
• Long Term Conditions and Chronic Disease - If you are diagnosed with a long term or chronic condition you will be invited to join our monitoring and check up services.
• Common Childhood Illness - When to worry Click here for your guide on coughs, colds, sore throats and ear aches in children
• Download HANDi 
  Handiapp download
  This link takes you to the NEW Devon CCG website where you can download the app developed by the paediatricians at Musgrove Park, Taunton. It is useful for parents, and clinicians alike looking after children with the most common childhool illnesses. Is is available on both apple & android
• Baby Immunisation Clinics - held on Mondays 14:30 - 16:15 and Thursdays 10:30 -11:45. You will be invited to attend with your child.
• Child Health - Dr de Sousa carries out child assessment examinations on Monday afternoons at the surgery. 
• Maternity Care - all doctors can provide maternity services and you will in most cases be referred to one of our on site midwives. 
• Family Planning - the doctors and practice nurses can provide family planning advice and emergency contraception.  There is a confidential youth service for contraceptive and other advice.
• Minor Injuries - The nearest unit is at Honiton Hospital.
• Minor Surgery - some of our doctors offer a minor surgery service.

Other Services

• Blood Tests
• Chronic Disease Clinics
  
• Dietary and Alcohol Advice
• Smoking Cessation 
• Heart Disease Prevention Advice
• Menopause Advice
• Cervical Smears
• Basic travel advice
• Family Planning
• Carers Health Checks
• Health Checks for patients with learning disabilities
• Immunisations such as seasonal flu, pneumovax and shingles
• Immunisation catch up programmes 

Travel Vaccinations

Please follow this link to NHS Choices web site where the most up to date information and advice on travel and health can be found. 

We can only provide you with basic travel advice and  travel vaccinations that are currently available on the NHS.   Any other immunisations and advice can be obtained from your local private travel clinic.  To find your nearest one please search online for private travel clinic Devon. 

Non-NHS Services

Some services provided are not covered under our contract with the NHS and therefore attract charges. Examples include the following:

• Letters from your doctor
• Form signing
• Medicals for pre-employment, sports and driving requirements (HGV, PSV etc.)
• Insurance claim forms
• Passport signing
• Prescriptions for taking medication abroad
• Private sick notes
• Vaccination certificates

The fees charged are based on the British Medical Association (BMA) suggested scales and our reception staff will be happy to advise you about them along with appointment availability.  You will be required to pay for any non-NHS work beforehand.  We accept payment by cash or debit card.
 

TRANSPORT

Patients are asked to travel as independently as possible to and from health care, perhaps with the help of family, friends, carer and neighbours,   public transport or taxi if own transport not available. 

The local Ottery Help Scheme may be able to provide you with transport to and from healthcare settings (a charge is usually made for this).  The Help Scheme can be contacted on 01404 813041.

Bus routes through Ottery are:

• 4 - Exeter - Honiton - Axminster
• 4A - Exeter - Ottery St Mary - Honiton
• 4B - Exeter - Ottery St Mary - Honiton - Axminster
• 381 - Ottery St Mary Town Service Circular
• 382 - Sidmouth - Whimple
• 387 - Sidmouth - Taunton

Details of local taxi firms can be found using your telephone directly/yellow pages or online using a search engine. 

Advice on Supported Travel is available from your local SPoC (Single Point of Contact) on 01404 46529 (open week days only).  If you cant use the telephone you could ask a friend, carer or family member to ring for you. As this service is limited, priority is given to vulnerable people in isolated and rural areas.

You qualify for help with health costs if you and your family receive:

• Income support
• Income based Job Seeker's Allowance
• Income related Employment Support Allowance
• Pension Credit Guarantee Credit
• Working or Child Tax Credit NHS Exemption Certificate
• Universal Credit (Limited Eligibility)

If you do not receive these benefits, you can also apply for a Low Income Certificate. 

• Receiving disability living allowance? Small private pension?
• Student? Carer?

Ask for an HC1 form at your hospital, job centre, dentist or optician or call Healp with Health Costs on 0300 330 1343.  they will be able to offer help and advice on completing the form.

Need help and advice about any aspect of NHS health and related social care services?  Please contact the Patient Advice and Liaison Service (PALS) team on 0300 123 1672 or 01392 267 6645.  Alternatively text for a call back to 07789 741 099.

PALS is a free and confidential service for patients.

Please click this link to find out how referrals to consultants and other health professionals are managed by the Devon Referral Support Service (DRSS).  The DRSS will help you to choose the most appropriate hospital or healthcare setting by giving you the information you need about the availability of services.

http://www.newdevonccg.nhs.uk/access-and-referral-team--your-right-to-choose/100116

Access to Dental Services (July 2014)

Dental Helpline for Devon   - the dental helpline is available to assist patients to find a NHS dental service, this maybe for someone who wants to find a local practice to join for routine care, or have an urgent treatment need. The helpline is available Monday to Friday between 8.00 and 6pm. Please note in some areas where access to a NHS dentist is difficult there may be a waiting list in operation.

The helpline can be contacted on 01392 822348 or 0845 0020034 or by e-mailing devondentalhelpline@nhs.net

In Hours access to Urgent care – patients should be directed to their own dentist if they have one:

Patients who do not have their own dentist can be directed to any of the following:

Plymouth Dental Access Centre Tel: 0845 1558070

Exeter  Dental Access Centre  Tel: 01392 405700

Barnstaple Dental Access Centre Tel: 01271 324878

Torbay & Southern Devon Community Dental Service Tel: 01803 217777

Or the Dental helpline for Devon and Cornwall Tel: 0845 0020034 or 01392 822348

Access out of hours for patients with an urgent dental problem should be directed to:-

Devon – Dental Out of Hours service on 01392 823682

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